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Confirmed Bug: Uuna's World Tour
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Confirmed Bug: Uuna's World Tour
2020-05-14 05:49:55
PET NEWS - BY DRAGONSAFTERDARK
For anyone looking to complete Uuna's world tour to work on getting their Baa'l pet, you might run into an issue.

Several players in the last few days have run into a bug with Uuna's dialogue not being triggered at the Gate of the Setting Sun, and despite doing an exhaustive number of potential 'fixes', nothing seems to work.

After some run-of-the-mill responses from Blizzard in the ticket system, someone finally received a response to let people know they're aware of the issue:
Greetings, [player]

This is Game Master [name]. Thank you for your patience while awaiting a reply.

After reviewing your description I was able to verify that you do indeed have the correct version of Uuna. I then did a bit of research into the underlying issue at hand and found that we have been tracking the issue with the Gate of the Setting Sun for a few days now.

... I wish I had some better news but I'm afraid at the moment we must wait patiently for the QA team to review the reports and find a resolution for all players who are stuck. We appreciate your patience while we work on getting this fixed as soon as possible my friend.


Additional response:
Hey there, [Player Name]

Specialist Game Master [Name] here. Hope you're doing great!

We're not aware of any ways players can manually get around this bug at this time.

The good news is the developers are aware of this bug, and will be working to get it fixed. I can't give you any kind of ETA, since I don't know if it's something really simple, or will be a complex fix, but do know a fix is in the works!


So, Blizzard are aware, but have no fix incoming at the moment. A couple people managed to get the dialogue to trigger after hours of wandering well outside the designated, or confirmed, spots. On the other hand, other people have done the same for just as long, or longer, and still haven't had the dialogue trigger.

Your best bet is to sit tight, and put this on the back burner for the moment.

We'll keep an eye out for the bug fix, and keep our fingers crossed that it was just this step that has an issue.

Have you run into this bug? Don't forget to submit a bug report, and if you'd like, head to your Bug Report forums and add yourself to the threads already up for US forums and EU forums.


Until next time, Happy Battling!






8 Comments (EN)

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Anskiere wrote on 06/14/2020

Finally got her to trigger. I ended up flying into the Dread Wastes until I got confirmation of the zone change, then flying back.
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Sentenceftw wrote on 05/30/2020

Can confirm this bug. Couldn't triggers Uunas Dialogue in front of the Gate of the Setting sun. Baal should be still gettable.
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-1

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GreatShadow#1137

wrote on 05/17/2020

I have Baa'l. I don't think Uuna's World Tour doesn't work.
You just have to get a good guide (that's fine) and follow it well.
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DragonsAfterDark

wrote on 05/18/2020

The people have followed guides, have checked that they are on the correct step, and have been over every inch of the Gate of the Setting Sun. Yes, there is a bug.

Your logic is akin to having an expansion launch day, where 75% + of players are crashing at the login in screen, but because you got into the game, there must not be a problem. (edited)
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Pedipsych

wrote on 05/15/2020

I put in two tickets about this. The first was a boilerplate response. The second was an apology for the boilerlplate response. Said he checked and I was at the beginning of the world tour, but there was nothing wrong and he was not allowed to tell me "the secrets" (paraphrasing) and that's the fun of the game, he says, talking to other players, reading the message boards (he gave me links), and figuring it out. Annoying. Wish I could write him back with a neener neener since he encouraged me to waste more time on a quest that was simply bugged!
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DragonsAfterDark

wrote on 05/15/2020

The, "We can't help you with secrets" seems to be the knee-jerk response if they see anything to do with secrets in the ticket. The majority of people who screenshotted their GM conversations the last few days contained such a response. One person got the response I quoted above, so at least we know that they know something is hinky.
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Pajamajeans wrote on 05/14/2020

I just completed this a few days ago and I did manage to get it to count. I tried on two occasions and on the second occasion of running around everywhere within the area I mounted (ready to give up) and for some reason it counted right then. Not sure if that will be helpful to anyone but good luck! (edited)
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Сергей wrote on 05/14/2020

У меня была эта проблема еще в декабре, я писал в поддержку. Однако они меня отшили, написали, что не дают подсказки касаемо игрового процесса. В итоге я исследовал каждый сантиметр, передвигаясь персонажем перед этими вратами. После долгих мучений триггер сработал.